This client's leadership team was smart, experienced, and genuinely committed to growth. But every sales leader held a different picture of what "good" execution looked like. Coaching went in different directions. Expectations varied by manager. The organization had the talent — it didn't have the shared language to make that talent consistent.
The instinct would have been to build a playbook immediately. We started somewhere different: with alignment. Before anything was built or deployed, we worked to create a single, shared definition of the ideal sales process — something every leader could see, agree on, and use as a reference point in every conversation with their teams.